An Interactive Program for Workplace Diversity Skills

描述(由申请人提供)：将制作一个提供文化多样性培训的交互式多媒体光盘和互联网/内联网程序，供工作场所使用。第二阶段项目将制定和评估一项以理论为基础的干预措施，旨在提高：(A)对个人偏见和个人对差异的反应的认识；(B)关于与多样性的几个方面有关的偏见的知识(例如，种族/族裔、性别、残疾和年龄)；以及(C)在文化多元化的工作场所中的沟通技能(例如，参加、反思、吸收难以听到的信息、澄清沟通错误并从沟通错误中恢复)。该计划将采用针对种族/民族和性别的人口统计目标，根据培训动机和自我效能度身定做。此外，该计划将嵌入评估和补救措施，以评估和纠正用户表现。 将利用重点小组的形成性研究程序和对以下几个不同群体的男性和女性的深入访谈来确定材料的结构：(A)四个种族/族裔群体(非洲裔美国人、亚洲/太平洋岛民、欧洲裔美国人和西班牙裔美国人)；(B)来自工作场所歧视申诉率较高的人群(性别、残疾和年龄偏见)的三个群体的工人。该计划的疗效将通过随机对照临床试验进行评估。

DESCRIPTION (provided by applicant): An interactive multimedia CD-ROM and Internet/intranet program providing cultural diversity training will be produced for use in worksites. The Phase II project will develop and evaluate a theoretically-grounded intervention designed to increase: (a) awareness of personal biases and personal reactions to difference; (b) knowledge about bias related to several dimensions of diversity (e.g., race/ethnicity, gender, disability, and age); and (c) skills in communicating in a culturally diverse workplace (e.g., attending, reflecting, taking in difficult-to-hear information, clarifying, and recovering from communication errors). The program will employ demographic targeting on race/ethnicity and gender, tailoring on motivation for training, and self-efficacy. In addition, the program will embed evaluation and remediation to assess and to correct user performance. The construction of the material presented will be determined using formative research procedures with focus groups and in-depth interviews with men and women from several different groups: (a) four race/ethnic groups (African American, Asian/Pacific Islander, European American, and Hispanic); and (b) three groups with workers from populations with high rates of workplace discrimination claims (gender, disability and age bias). Program efficacy will be evaluated with a randomized controlled clinical trial.