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An Investigation of Business-to-Business Relationships within Large Multi-Vendor Software Implementations based on Commitment-Trust Theory

基于承诺信任理论的大型多供应商软件实施中企业对企业关系的调查

基本信息

批准号：
ES/L002612/1
负责人：
Richard Williams
金额：
$ 6.45万
依托单位：
Lancaster University
依托单位国家：
英国
项目类别：
Research Grant
财政年份：
2013
资助国家：
英国
起止时间：
2013 至无数据
项目状态：
已结题

来源：
https://gtr.ukri.org/projects?ref=ES%2FL002612%2F1
关键词：
Investigation Business Relationships within Large

项目摘要

The implementation and management of large software projects often becomes the preserve of external service providers. Some of the larger projects consist of hundreds of customer and third-party team members, who may be located across multiple geographies, and time zones. It has recently been argued that the increasing size and complexity of these software implementation projects, leads them to exhibit the behaviours and traits of complex systems. This emergent behaviour may, to a large degree, be due to the complexity stemming from the large number of team members, and the growing trend, especially in the public sector, of using multiple vendors with back-to-back fixed price contracts to implement the projects. As a consequence it is sometimes difficult to understand exactly who is accountable for resolving emerging risks and issues that may span multiple projects, who is responsible for end-to-end delivery of individual projects, and who is ultimately accountable for successful delivery of the entire programme of work. Without a clear understanding of the emergent behaviour of projects involving multiple vendors and virtual teams (which may be culturally diverse and geographically dispersed), it is difficult to definitively predict the likelihood of programme success.We intend to investigate whether the generation of trust within software project teams (both customer and vendor) is a prerequisite for successful implementation of projects. Data will be collected through semi-structured qualitative interviews with IT consulting project managers, focusing on their experiences of developing working relationships with personnel from customers and other vendors. Interviewees will also be asked to recall critical incidents in the breakdown, and re-establishment of relations with the customer and other business partners on projects. The resulting data will be analysed using a range of statistical and computational modelling approaches, including multivariate statistical techniques and agent-based computational modelling. The use of agent-based simulation experimentation is expected to provide insight into the propagation of trust and commitment within business social networks. We believe that this experimentation may provide insight into the robustness and fragility of project management of large software implementations. These findings may then lead to the design and development of new approaches for project lifecycles, methodologies, and a conceptual framework for managing projects that is based on the propagation of commitment and trust along the network of team members.

大型软件项目的实施和管理往往成为外部服务提供商的保留。一些大型项目由数百名客户和第三方团队成员组成，他们可能位于多个地理位置和时区。最近有人认为，这些软件实施项目的规模和复杂性不断增加，导致它们表现出复杂系统的行为和特征。这种紧急行为在很大程度上可能是由于团队成员人数众多造成的复杂性，以及越来越多的趋势，特别是在公共部门，使用具有背对背固定价格合同的多个供应商来执行项目。因此，有时很难确切了解谁负责解决可能跨越多个项目的新风险和问题，谁负责各个项目的端到端交付，以及谁最终负责整个工作方案的成功交付。如果没有一个清晰的了解的紧急行为的项目，涉及多个供应商和虚拟团队（这可能是文化上的多样性和地理上的分散），这是很难明确地预测的可能性方案successful.We打算调查是否在软件项目团队（客户和供应商）的信任的产生是成功实施项目的先决条件。将通过与IT咨询项目经理的半结构化定性访谈收集数据，重点是他们与客户和其他供应商的人员建立工作关系的经验。受访者还将被要求回忆关键事件中的故障，并重新建立与客户和其他业务合作伙伴的关系的项目。将使用一系列统计和计算建模方法，包括多变量统计技术和基于代理的计算建模，对所得数据进行分析。使用基于代理的模拟实验，预计将提供深入了解传播的信任和承诺的业务社交网络。我们相信，这个实验可以提供洞察大型软件实现的项目管理的鲁棒性和脆弱性。这些发现可能会导致设计和开发项目生命周期的新方法，方法，以及管理项目的概念框架，该框架基于团队成员沿着网络传播承诺和信任。