Development of an Artificial Intelligence/Machine Learning Application for Automatic Speech/VoiceAuthentication and Transcription System for improved Performance and Accuracy

Avondx最近开发了一种生物识别语音认证、语音过滤和转录系统，以满足日益增长的对生物识别语音认证和自动语音/语音识别系统的需求，以提供快速、准确和安全的呼叫中心服务。它旨在帮助客户服务中心对其客户服务代理进行身份验证，并提高他们的绩效。他们目前使用的自动语音/语音转录系统已经嵌入了短语交换器，以解决转录器服务中的准确性限制。与市场上的其他语音识别系统一样，语音到文本转录的准确性仍然是他们主要关注的问题之一[6]，这就需要开发和集成基于自然语言处理(NLP)的人工智能/机器学习(AI/ML)解决方案，以进一步提高语义和语音的准确性，以及句子替换而不是单词替换。为了实现这一里程碑，Avondx将与百年学院可穿戴、互动和移动健康技术接入中心(WIMTACH)合作，开发一个NLP应用程序，该应用程序支持短语交换器识别重复的短语和句子并从中学习；并增强语音引擎、过滤器功能和语言支持库的性能。拟议的项目将有助于Avondx为客户提供高效的转录服务，从而增加他们的客户群和收入。

Avondx has recently developed a biometric voice authentication, voice filtering and transcription systemaddressing the growing need for biometric voice authentication and automatic voice/speech recognitionsystems to provide fast, accurate and secure call center services. It aims to help customer service centers toauthenticate their customer service agents and improve their performance. Their currently used automaticspeech/voice transcription system has been embedded with a Phrase Exchanger to deal with accuracylimitations in transcriber service. The accuracy of speech to text transcription is still one of their majorconcerns, like other speech recognition systems available in the market [6], and it necessitates the developmentand integration of a Natural Language Processing (NLP) based Artificial Intelligence/Machine Learning(AI/ML) solution to further improve semantic and phonetic accuracy along with sentence replacement ratherthan word replacement. To achieve this milestone, Avondx will collaborate with Wearable, Interactive andMobile Technology Access Centre in Health (WIMTACH), Centennial College, to develop an NLP applicationthat scaffold the Phrase Exchanger to recognize and learn from repeated phrases and sentences; and to enhancethe performance of Phonetic Engine, Filter Feature and Language Support Libraries. The proposed project willhelp Avondx to offer highly efficient transcription service to their clients and thereby increase their customerbase and revenue.