Multi-criteria personnel scheduling considering the robustness of production systems

对于工业企业来说，在波动的影响下完成有效的生产计划并实现依赖于这种计划的既定企业目标变得越来越具有挑战性。人口结构的变化和熟练工人的缺乏导致了人员调度的重要性不断增加。大多数工业公司将其人员调度限制为基于特定任务的最高性能来分配工人。诸如人员发展支助、培训进程的协调和工作人员工作时间主权的延长等标准没有得到考虑。因此，在确保短期绩效的同时，充分发挥上述人员调度的潜力，是目前工业企业面临的一个挑战。因此，本研究课题的主要目的是研究考虑生产系统稳健性的多标准人员调度。因此，人员调度将有可能在相同程度上实现与人员有关的、相当长期的目标和与业绩有关的、相当短期的目标。为了实现主要目标，四个子目标的目的是：在第一个subobjective扩展现有的方法来描述一个生产系统的鲁棒性发生的基础上的鲁棒性分析的个别过程链元素。这将允许描述作为单个工作场所的函数的鲁棒性，从而与人员影响有关。在此基础上，第二个子目标描述了与人员相关的影响因素的鲁棒性使用人员的能力，学习行为和人员可用性的例子。第二个子目标的实现使得基于鲁棒性的产生式系统的多准则评价成为可能。在此基础上，针对第三个子目标提出了一种多目标人员调度算法。该方法可直接应用于生产计划与控制。最后，将在面向应用的模拟研究的帮助下，在第四个分目标中详细了解所制定的方法。

For industrial companies, it is becoming increasingly challenging to accomplish effective production planning under fluctuating influences and to achieve the defined corporate goals that depend on such planning. The demographic change and the lack of skilled workers have led to the fact that personnel scheduling is continuously gaining in importance. The majority of industrial companies limit their personnel scheduling to the allocation of workers based on the highest performance for a particular task. Criteria such as personnel development support, coordination of training processes and the extension of the working time sovereignty of the workforce are not taken into account. Exploiting the above-mentioned potential of personnel scheduling and at the same time ensuring short-term performance is therefore currently a challenge for industrial companies.The main objective of this research project is therefore the investigation of a multi-criteria personnel scheduling considering the robustness of a production system. Consequently, it will be possible for personnel scheduling to achieve both personnel-related, rather long-term objectives and performance-related, rather short-term objectives to the same extent. In order to achieve the main objective, four sub-objectives are aimed at: In the first subobjective the extension of existing methods for the description of the robustness of a production system takes place based on the robustness analysis of individual process chain elements. This will allow describing the robustness as a function of individual workplaces and consequently with respect to personnel influence. Based on this, the second subobjective describes personnel-related influencing factors on robustness using the example of personnel competences, learning behaviour and personnel availability. The achievement of the second subobjective enables the multi-criteria evaluation of production systems based on robustness. Furthermore, an algorithm for multi-criteria personnel scheduling is developed for the third subobjective. This resulting method will be directly applicable in production planning and control. Finally, a detailed understanding of the developed methodology will be gained in the fourth subgoal with the help of application-oriented simulation studies.