Employment Relations Practices and Business Outcomes in a Chain of Hotels

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We will investigate links between organisational behaviour and business outcomes by using employment-relations key performance indicators (KPIs). This is significant as we will develop such KPIs (building on the balanced score card approach) and evaluate the practices of Accor, a chain of hotels in Australia. Later, we will conduct international collaboration to draw international comparisons too. This research is valuable because hotels are important employers, especially in regional areas. The results should contribute to debates about high-performance work systems. We should be able to help to improve the quality of working lives, organisational performance, business outcomes, competitiveness and job opportunities.