Employment Relations Practices and Business Outcomes in a Chain of Hotels

我们将通过使用雇佣关系关键绩效指标（kpi）来调查组织行为和业务成果之间的联系。这一点很重要，因为我们将开发这样的kpi（基于平衡计分卡方法），并评估澳大利亚雅高连锁酒店的实践。之后，我们还将开展国际合作，进行国际比较。这项研究是有价值的，因为酒店是重要的雇主，特别是在区域地区。研究结果应该有助于对高性能工作系统的讨论。我们应该能够帮助改善工作生活的质量、组织绩效、业务成果、竞争力和就业机会。

We will investigate links between organisational behaviour and business outcomes by using employment-relations key performance indicators (KPIs). This is significant as we will develop such KPIs (building on the balanced score card approach) and evaluate the practices of Accor, a chain of hotels in Australia. Later, we will conduct international collaboration to draw international comparisons too. This research is valuable because hotels are important employers, especially in regional areas. The results should contribute to debates about high-performance work systems. We should be able to help to improve the quality of working lives, organisational performance, business outcomes, competitiveness and job opportunities.