Smart Assistant for Moving Services

** 在过去的18年里，No Problem Movers一直提供值得信赖和具有成本效益的解决方案，包括住宅移动，商业移动，车辆移动和高级移动沿着其他服务，如包装，拆包和垃圾清除。他们已经与达勒姆学院接洽，开发和集成人工智能（AI）和自然语言处理（NLP）支持的对话代理-智能助理，以改善用户体验。通过使用这个智能助理来回答日常查询，公司将能够减少他们的电子邮件和电话的数量，使这个过程更有时间效率。所提出的系统旨在不仅提高用户体验，而且减少客户查询的响应时间。此外，这款智能助理将使公司能够为客户生成更量身定制的报价，并将呼叫等待时间缩短约30%至40%，并使员工能够专注于更具战略性的工作。该项目的成果不仅将如上所述对加拿大经济产生积极影响，而且还将为这个日益紧密的劳动力市场培养所需的高技能劳动力。

**For past 18 years, No Problem Movers has been offering trusted and cost effective solutions including residential moving, commercial moving, vehicle moving, and senior moving along with other services like packing, unpacking, and junk removal. They have approached Durham College to develop and integrate an Artificial Intelligence (AI) and Natural Language Processing (NLP) supported dialogue agent -Smart Assistant, to improve users' experience. By employing this Smart Assistant to answer routine queries, the company will be able to reduce the volume of their emails and calls directed to support staff, making this process more time-efficient. The proposed system aims to not only boost the user experience, but also to reduce the response time for customer queries. In addition, this Smart Assistant will enable the company to generate more tailored quotes for their customers and lessen the wait time on calls by approximately 30% to 40% and will allow the employees to focus on more strategic work. The outcome of this project will not only affect Canadian economy positively as mentioned above but will also develop the highly skilled workforce necessary in this increasingly connected labour market.